1. Which regions support delivery
Due to the impact of the new epidemic on shipments, and to ensure the quality of our service, we are currently supporting orders from the United States only. Any further adjustments will be posted on the website without notice. We apologize for the inconvenience caused.
2. Delivery time
All orders will be processed within one to three business days. Orders will not be shipped or delivered on weekends or public holidays. In the event of a mass event and a sharp increase in the number of valid orders, there will be a slight delay in delivery time. Please forgive us.
3. Freight methods and charges
For all US orders, we ship free using FedEx with no courier fees and orders are delivered 3-8 days after they are shipped.
4. How to deal with the long transportation time of the goods?
If the user does not receive the goods within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5. What should I do if the order processing time is too long?
Please refer to point 2 for delivery time. We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes one to two business days.
6. Sign for receipt
Please check that the package is in good condition before signing for it.
If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7. Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8. Sales Tax/Duty/Remittance Fee
Sales tax/duty/remittance fees are borne by the customer.
We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.
We strongly recommend customers to register an account with us to track their orders.
9. Individual packaging
In some cases, an order may be split into different packages for any of the following reasons:
Some items may be out of stock.
Weight Limits for Regular Shipping by the Post Office.
Please carefully check the order information before payment. Delivery information cannot be changed after shipment. If delivery is not possible due to wrong address, if you want to change the address, you can send an email to [email protected] and we will try our best to contact the courier company to make the change. Any additional freight or extra costs incurred as a result will be borne by the customer.
11.We accept the following credit card payment methods:
We use stripe as the payment method, and stripe supports Visa, MasterCard, JCB, and American Express.
Customers with a US billing address will not be charged until the order is processed for shipping. However, a credit card authorization hold will occur when the order is placed.
12. About the packaging
Our projector products are precision instruments, so we add plastic film over the outside of the carton when packing. When you sign for the express delivery, please check carefully if there is any damage to the package, if there is any problem, you can reject it and contact our customer service, we will solve it for you at the first time.