1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
2. Return validity period
Our returns are valid until 14 days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 14 days since you received the item.
Brand new products purchased on this site do not affect secondary sales. Returns and exchanges without reason within the return validity period will be fully refunded (product damage caused by human and external causes, etc., returns and exchanges are not accepted).
3. What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected] and we will arrange for a reissue or partial refund.
4. What if the product is out of stock?
Please contact us at [email protected] with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.
5. Under what circumstances can I return it?
If you find a quality problem with your product within 14 days of receiving it, please send an email to [email protected] with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.
Items must be brand new.
Returns must include all accessories.
Items must include original packaging.
Returns may be refused if the item does not meet the above requirements.
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as dislike/wrong color/wrong size, etc., the return shipping fee will be borne by the buyer.
Projectoryou is responsible for returns due to defective/damaged/missing items/wrong items, return shipping will be borne by Projectoryou.
We do not charge re-listing fees.
6. Warranty Claims for Quality-Related Issues
Returns are not accepted after 14 days of item arrival.
When you contact us by mail to request a return within 14 days of the product’s arrival, we may ask you to provide a valid proof of purchase and photos and videos that reflect the problem with the product.
Valid Proof of Purchase: The order number of the product purchased through Projectoryou.
Please note that processing a warranty claim may require several types of proof of purchase (such as a remittance receipt and confirmation of the item’s original shipping address).
7. How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. Once the return request is confirmed, please return the item to the return address.
Our return address is: 9765 S. Bexley Drive, Highlands Ranch, Colorado, United States.
In order to process your refund in a timely manner, please be sure to send a return notice to Projectoryou with the following information:
Courier Company Name
8. How do I get a refund?
Once the returned item arrives at Projectoryou’ warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.
9. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at [email protected].