How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.
Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after we issued your refund, please contact us at [email protected].
What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected] and we will arrange for a reissue or partial refund.
What if the product is out of stock?
Please contact us at [email protected] with your unboxing video and proof of purchase and we will arrange for a reissue or partial refund for you.
How can I track my order?
You can track your order on the Track Order page above the search bar on our homepage.